Permanent General Companies, Inc.

  • Customer Service Rep I

    Location US-TN-Nashville
    Posted Date 1 month ago(10/23/2018 12:05 PM)
    # Positions
    18
    Category
    Customer Service/Call Center
  • Overview

    Are you ready for your next great adventure with an established, but growing company known throughout the nation? Then come work at The General® where you can make a difference while continuing to grow and excel in a fun environment.

     

    THE COMPANY

    We are one of the fastest growing and most exciting companies in the insurance industry to work for today. Because of our rapid expansion rate, we’re looking for the best talent out there to help The General® bring affordable, quality insurance to people across the country. We have been writing automobile insurance throughout the U.S. for over 50 years.

     

    Ask any of our employees and they’ll tell you that life at The General® is a challenging, fast-paced, and fun experience that features:

    • Competitive Total Rewards package
    • Healthy work/life balance
    • Collaborative working environment

    Responsibilities

    The Position

     

    Responsibilities of this position include handling inbound telephone inquiries from customers, answering billing questions and processing customer requests. Will assist customers, agents and lien holders with requests for information and assistance related to existing insurance policies. Other essential job responsibilities are as follows:

    • Assist customers and independent agents by responding to billing questions, payment status, change requests and/or taking information regarding a claim.
    • Provides thorough customer service to resolve all issues/complaints to ensure complete customer satisfaction.
    • Provide professional and friendly service while meeting daily productivity goals. Provide quote or premium information to customers who wish to make changes to existing policies.
    • Take payments over the phone.
    • Prepare written correspondence in response to requests from third parties regarding an insured’s coverage history.
    • Prepare and send information and various documents such as ID cards and Financial Responsibility Forms.
    • Document all conversations and actions taken appropriately through the use of computer-based notes.
    • Suggest ways to streamline procedures in order to improve availability and customer service.

    Qualifications

    Essential Skills/Qualifications

     

    • High school diploma or equivalent
    • Minimum six months of clerical/telephone experience.
    • Auto insurance customer service or underwriting experience preferred.
    • Basic computer skills along with proficiency using Microsoft Office applications. Excellent Customer Service skills.
    • Proven written and verbal communication skills.
    • Strong organizational skills
    • Strong attention to detail and follow-up is required.
    • Ability to work in a team environment and balance telephone work with production work.

    #CB

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