Permanent General Companies, Inc., a leading non-standard auto insurance provider, is seeking experienced Customer Service Representatives for one of our call centers. Applicants must be available to work a flexible schedule and rotating Saturdays. If you are interested in a real career opportunity, then this is the job for you! Permanent General offers a great training program, a well-defined career path and a fun and challenging work environment where the right candidate will learn and grow with the company. Permanent General offers a generous benefits package including medical, dental, vision an life insurance after one month of employment; healthcare and dependent care flexible spending accounts; tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!
Responsibilities of this position include handling inbound telephone inquiries from customers, answering billing questions and processing customer requests. Will assist customers, agents and lien holders with requests for information and assistance related to existing insurance policies. Will also capture new claims reported by customers, agents and claimants. Other essential job responsibilities are as follows: -
Assist customers and independent agents by responding to billing questions, payment status, change requests and/or taking information regarding a claim. - Provides thorough customer service to resolve all issues/complaints to ensure complete customer satisfaction. - Provide professional and friendly service while meeting daily productivity goals. - Provide quote or premium information to customers who wish to make changes to existing policies. - Take payments over the phone. - Prepare written correspondence in response to requests from third parties regarding an insured’s coverage history. - Prepare and send information and various documents such as ID cards and Financial Responsibility Forms. - Document all conversations and actions taken appropriately through the use of computer-based notes. - Suggest ways to streamline procedures in order to improve availability and customer service.
- High school diploma or equivalent - Minimum six months of clerical/telephone experience. - Auto insurance customer service or underwriting experience preferred. - Basic computer skills along with proficiency using Microsoft Office applications. - Excellent Customer Service skills. - Proven written and verbal communication skills. - Strong organizational skills - Strong attention to detail and follow-up is required. - Ability to work in a team environment and balance telephone work with production work.