This position is the first level of management within the Claims organization. The Field Operations Manager is responsible for providing day to day administrative and technical supervision of a staff of Claims Supervisors and Claims Representatives whose primary tasks are the adjudication and settlement of property damage claims and early bodily injury resolutions. This position will direct work assignments, manage work schedules and review work-in-progress. They will handle all personnel actions including hiring, performance reviews, salary recommendations, and coordinate training and development. They will manage quality assurance and serve as a technical resource to subordinates and others in the organization as well as review more complex cases and settle or initiate further action within approved authority limits. They will be responsible for managing the property damage claims department to ensure productivity, loss ratio, quality handling and budget goals are achieved.
Essential Job Responsibilities
Bachelor’s Degree or equivalent required.