The General® Insurance company, also known as Permanent General Companies, Inc., is a growing company and a leading non-standard auto insurance company. Currently, we are seeking qualified applicants for Desktop Services Supervisor in our Information Technology (IT) department. We offer an employee-friendly and collaborative environment where the right candidate will learn and grow with the company.
The General® offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!
This position is responsible for establishing system specifications, design, engineering, implementation, ongoing performance management, and capacity planning of enterprise desktop & laptop systems, peripherals and client-side networking. The role is responsible for delivering and promoting outstanding business minded customer service as well as guidance, training, and mentorship to a team of specialists on advanced support techniques for PC applications, hardware, and network connectivity and efficient use of specialized management software tools. The position will provide direct support to all personnel located at the corporate office, nationwide remote offices, and mobile staff.
Education and Experience
Knowledge, Skills and Abilities (KSAs)