Permanent General Companies, Inc., also known as “The General” is a successful and growing carrier of non-standard automobile insurance. We are currently seeking qualified applicants for Sales Assistant. If you are a highly motivated and detail oriented individual with great interpersonal skills who enjoys working in a team environment, then this is the job for you! We offer a fun and challenging work environment where the right candidate will learn and grow with the company. We pride ourselves on teamwork and quality customer service. If you too, please check us out!
Permanent General offers a generous benefits package to its employees including medical, dental, vision and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!
This position is primarily responsible for providing excellent service to retail sales agents, third party closing agencies and new customers by processing payments and new business applications in an accurate and timely manner. Will also assist existing customers with changes to their policies and processing payments. Other essential job responsibilities include: - Greet or interact with all retail sales agents, third party closing agencies and customers in person or over the phone in a friendly, courteous and professional manner. - Maintain acceptable established call service levels and abandon calls rates for all inbound ACD calls. - Receive and organize all inbound documents from sales agents, third party closing agencies and customers; route to appropriate work flows. - Explain payment options and claims reporting procedures to the customer. - Complete required accounting logs, batches and/or deposits for all monies transacted. - Follow up on cancellations and renewals to increase new business and retention - May also train and provide support/direction to newly hired associates.
- High school diploma or equivalent. - One to two years auto insurance experience preferred. - Excellent customer service skills. - Basic computer skills including proficiency with Microsoft Office applications (Word, Windows, Excel). - Requires the ability to perform basic math calculations (addition, subtraction, multiplication and division). - Bilingual, English/Spanish a plus!