Permanent General Companies, Inc.

Business Analyst II

3 months ago(10/18/2017 1:46 PM)
Information Technology


Permanent General Companies, also known as "The General" insurance company as seen in national television advertisements, is a rapidly growing company and leading non-standard auto insurance provider.  We are currently seeking qualified applicants for Business Analyst at our corporate headquarters in Nashville, TN.  We offer an employee-friendly,  fun and challenging work environment where the right candidate will learn and grow with the company.


Permanent General offers a generous benefits package including medical, dental, vision, basic (company paid) and supplemental life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), wellness initiatives, 401(k) participation with a matching  contribution and much more!  


Reporting to the Manager, Business Analysis, the primary responsibilities for the Business Analyst will be to serve as a liaison between the various business units and the Information Technology (IT) department in order to provide our IT staff with appropriate project specifications, assist with issue resolution, participate in the creation of project documentation and communicate system requirements back to the business units in a timely manner.  Other essential job responsibilities will include:

  • Work closely with project owners and stakeholders to analyze and document project requirements. 
  • Work with programmers and stakeholders to ensure that project issues are quickly resolved.
  • Follow requirements through to implementation, clarifying specification questions and responding to items found during programming and testing.
  • Act as a liaison between the IT department and other user departments.
  • Act as a project manager on occasion when project management resources are not available or when the nature of the project lends itself to BA leadership.
  • Create or modify forms based on written business specifications from the Product department.
  • Maintain forms repository, keeping it current at all times.  Archive the old forms and maintain version control for the new replacement forms.
  • Participate in the evaluation/recommendation of ways to improve the forms creation/deployment process including identifying opportunities for automation.


  • Bachelor’s degree in Business or Information Systems.
  • A minimum of five years IT business analysis experience is required.
  • Some knowledge of non-standard automobile insurance systems is preferred.
  • Must have the ability to manage multiple tasks and maintain documentation of actions taken.
  • Knowledge of IT best operating practices and methodologies is required.
  • Proven ability to communicate, both orally and in writing, with all levels within the organization.
  • Must be able to follow through on issues to their resolution.
  • Proven attention to detail, analytical ability and the technical aptitude to learn how to create overlays and run queries.
  • Experience with Microsoft Excel and knowledge of Microsoft Project and Visio is desired.


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