Permanent General Companies, Inc., parent company of The General, is a rapidly growing leading non-standard auto insurance provider. We market our product through various channels including retail stores, independent agencies, as well as internet and phone sales. We are currently seeking qualified applicants for a Workforce Management Analyst. If you have considered starting a career in the insurance industry, this is a great opportunity! Permanent General offers an employee-friendly, fun and challenging work environment with excellent training and a well-defined career path. We pride ourselves on teamwork and quality customer service. If you do too, please check us out!
Permanent General offers a generous benefits package including medical, dental, vision, and life insurance after one month of employment; health care and dependent care flexible spending accounts, tuition reimbursement, paid time off (vacation, sick, holidays), 401(k) participation with a matching contribution, wellness initiatives and much more!
This position is responsible for providing departmental performance analysis to ensure accurate, timely reporting to support business processing, decision-making and effective management of the call center. Major duties include administering and managing department workforce management reports and managing productivity with the goal of ensuring staffing and service demands within departmental service level goals.
Essential Job Responsibilities: